Messages from charities. Charities can make these calls to you themselves. Calls from some health care providers. This includes a robocall from a pharmacy reminding you to refill a prescription. But robocalls that try to sell you services to lower your debt are illegal and are almost certainly scams. Debt collection calls. A business contacting you to collect a debt can use robocalls to reach you. Messages that are purely informational. Robocalls about your flight being canceled, reminding you about an appointment, or letting you know about a delayed school opening fall into this category, as long as the caller doesn’t also try to sell you something. Under FTC rules, some robocalls don’t require your permission: What kinds of robocalls are allowed without my permission? If someone calls you out of the blue and asks you to hand over personal information or wire money or pay with a gift card, it’s a scam. You can watch out for common phone scams like government impersonator scams. Scammers can fake the name and number that shows up, making it look like a call is from a government agency like the IRS or a local number. At the very least, it’s a company you don’t want to do business with. If someone is already breaking the law by robocalling you without permission, there’s a good chance it’s a scam. It’s cheap and easy for scammers and telemarketers to make robocalls over the internet from anywhere in the world. If you’re getting a lot of robocalls trying to sell you something, odds are the calls are illegal. If you give permission, you have the right to change your mind later.Ī few types of robocalls are allowed under FTC rules without your permission, like political calls about candidates running for office or charities asking for donations. To get your permission, the company has to be clear it’s asking to call you with robocalls, and it can’t make you agree to the calls to get a product or service. A robocall trying to sell you something is illegal unless the company trying to sell you something got written permission, directly from you, to call you that way. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. Why doesn't the Do Not Call Registry stop robocalls?. What else is the FTC doing about robocalls?. 
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